YOUP is revolutionizing the pillow industry with the world's first custom-fit pillow utilizing advanced AI technology. This means your pillow is more than just comfortable — it’s engineered for optimal support and alignment, transforming your sleep experience and helping you perform at your best throughout the day. Read more about us
Frequently Asked Questions
Questions keeping you up? Don't sleep on them
The YOUP team built its custom-fit pillows and service on 30 years of experience. We know the questions that come up when you’re considering a precision-fit pillow — and we’ve got the answers right here. Have a look, and don't sleep on your questions.
As we like to say, ‘Better sleep isn’t a dream — it’s a fit’. Take the quiz, do the 3-minute PillowScan™, and get a pillow precision-matched to your body. Try it, feel the fit — we’ll make it right if it’s not. Read more about how it works.
YOUP sets itself apart from other pillows with its innovative use of AI technology to create a custom-fit pillow tailored to your unique body measurements and sleep preferences.
Rather than taking a one-size-fits-all approach, YOUP's PillowScan™ technology analyzes your head, neck, and shoulders. We combine this data with your input about your sleep position and mattress firmness to deliver a pillow that supports your natural alignment.
This precisely engineered pillow helps you rest better, recover faster, and wake up ready for the day ahead.
In short: everyone. But YOUP especially resonates with high performers — athletes, professionals with demanding schedules, and people interested in biohacking.
Our custom-fit pillows are precision comfort gear, designed to support quality rest and nightly recovery — so you can start your day feeling your best. Read more for athletes, professionals, or optimizers. Or test your custom-fit pillow for 100 nights.
Treat your YOUP pillow like the performance gear it is. Keep it fresh by using the breathable Tencel cover — it’s removable and machine washable at 70°F.
YOUP uses premium, carefully selected materials to create hypoallergenic pillows that support the way you sleep — and feel as good as they perform.
The core: 100% premium European memory foam (latex-free), OEKO-TEX® certified. It balances support and softness, adapting to your unique contours.
The cover: breathable, moisture-regulating 100% TENCEL™ fabric for cooling and airflow. The cover is removable and machine-washable at 70°F.
Absolutely. The YOUP pillow works for every type of sleeper. Using your measurements, sleep position, and mattress firmness, we precision-match your pillow to keep your head, neck, and shoulders in proper alignment — whether you sleep on your back, side, or stomach.
You can exchange your YOUP pillow directly on our website. Start process
Most orders arrive within 5–9 business days, depending on your location. If you order today, you’re only a few days away from a more comfortable sleep experience!
Shipping is free — and so is returning your pillow if you decide it isn't a fit.
Your satisfaction is our top priority. We offer a 100-day return and exchange policy from the date of delivery. If your custom-fit pillow isn’t meeting your expectations, we’ll help you find the perfect solution. Read our exchange & return policy.
As explained on our How It Works page, you’ll first answer a few questions about your sleeping position, mattress, and height. After that, you can place your order — and once you’ve done that, you’ll be able to start your PillowScan™.
You might wonder why you need to order first. Here’s why: the exclusive scan is a simple way to take your measurements — no tape measure needed. We only require those details once you’ve decided to go for a custom-fit pillow, and you won’t need them yourself. Although the PillowScan™ is super quick (usually done in about two minutes), you only need to complete it after placing your order. That’s easier for both you and us. And don’t worry — if the custom-fit pillow doesn’t work for you, you’ll get a full refund.
We get it — sometimes plans change. You can modify or cancel your order within 24 hours after placing it. Just contact our customer service team, share your order number, and tell us what you’d like to adjust. We’ll take care of it.
After 24 hours, your order moves into production and can no longer be changed or canceled. Need help? Reach out to our team!