Exchange & Return Policy

Your satisfaction is our top priority. That’s why we offer a 30-day return and exchange policy, starting from the date of delivery. If your custom-fit pillow isn’t meeting your expectations, we’re here to help you find the perfect solution.

How to Exchange or Return Your Pillow

1. Download the Form: Download and complete the exchange/return form provided below. Be sure to include all required details to process your request smoothly.
2. Prepare Your Package: Enclose the completed form with your pillow and securely package it to avoid any damage during transit.
3. Ship Your Item: You are responsible for the cost of return shipping. Please ensure you keep your tracking number, as this will serve as proof of delivery and may be required for follow-up inquiries.

Key Points to Remember

• 30-Day Policy: Exchanges or returns must be initiated within 30 days from the date of purchase.
• Shipping Costs: YOUP does not provide prepaid shipping labels; the cost of return or exchange shipping is the customer’s responsibility.
• Tracking Information: Keep your tracking number to confirm delivery and provide it to us if needed for reference.

Our Commitment to You

We’re dedicated to making your YOUP experience as seamless as possible. Whether you’re exchanging your pillow for a better fit or requesting a refund, our team is here to support you every step of the way.

Please download the exchange and return form HERE